Privacy Policy

Our Commitment to Privacy

coastalenoi is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

If you have any questions or concerns about this policy or our practices with regards to your personal information, please contact us at [email protected].

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Contact us through our website forms
• Schedule a consultation or request services
• Communicate with us via email or phone
• Subscribe to our updates or newsletter

The personal information we collect may include:

• Name and contact information (email address, phone number, mailing address)
• Project details and design preferences
• Payment and billing information
• Communication preferences
• Any other information you choose to provide

Information Automatically Collected

When you visit our website, we automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website addresses
• Cookie data (see our Cookie Policy for details)

How We Use Your Information

We use the information we collect or receive for the following purposes:

Service Delivery

• Provide interior design consultations and services
• Communicate about your project and respond to inquiries
• Process payments and manage billing
• Coordinate with contractors and suppliers on your behalf

Business Operations

• Improve our website and services
• Analyze usage patterns and optimize user experience
• Comply with legal obligations
• Maintain security and prevent fraud

Marketing Communications

• Send service updates and design insights (with your consent)
• Inform you about new services or offerings
• Request feedback on our services

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you have given explicit consent for specific purposes (e.g., marketing communications)
• Contract Performance: To fulfill our obligations under service agreements with you
• Legitimate Interest: For business operations, improving services, and ensuring security
• Legal Obligation: To comply with Singapore laws and regulations

Data Sharing and Disclosure

We may share your information in the following situations:

Service Providers

We may share your information with third-party service providers who assist us in:

• Payment processing and financial services
• Website hosting and analytics
• Email communication services
• Project coordination (contractors, suppliers) - only with your consent

Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

Business Transfers

In connection with any merger, sale of company assets, or acquisition, your information may be transferred to the new entity.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure server infrastructure and regular security audits
• Access controls and authentication procedures
• Employee confidentiality agreements and training
• Regular backup and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

• Contact form submissions: 3 years from last contact
• Service records and project documentation: 5 years from project completion
• Financial records: 7 years (Singapore legal requirement)
• Marketing consent data: Until consent is withdrawn

Your Privacy Rights

Under Singapore's Personal Data Protection Act (PDPA) and applicable data protection laws, you have the following rights:

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Third-Party Services

Our website may contain links to third-party websites or use third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

Third-party services we use include:

• Google Analytics (website analytics)
• Payment processors (secure payment handling)
• Email service providers (communication management)

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.